Table 1

Number of reports returned for 21 calls and mean percentage scores for the different variables of the RICE-report instrument per out-of-hours centre

			R			I	C	E
Out-of-hours centre	No of reports returned	Percentage of reports returned	Clinical problem	Expectation	Personal situation	Obligatory questions reported/standard	Care advice	Patients' reaction
1	17	80	100	76	6	14	100	0
2	18	85	100	56	13	16	100	5
3	10	47	100	40	40	20	100	10
4	18	85	100	39	22	23	100	6
5	19	90	100	43	30	34	100	0
6	19	90	100	42	11	12	90	0
7	18	85	100	44	8	24	100	11
8	17	80	100	47	49	28	100	15
9	16	76	100	75	13	19	100	63
10	20	95	98	55	8	19	100	0
11	19	90	100	63	8	17	100	11
12	17	80	100	47	6	19	100	0
13	5	23	83	17	0	22	83	0
14	18	85	100	56	0	15	100	0
15	18	85	100	56	33	21	100	0
16	10	47	100	80	0	14	100	0
17	21	100	100	47	14	21	100	57
Total	280	78	99	52	15	20	98	11

RICE, Reason for calling (patient-specific), Information gathered (case-specific), Care advice (the outcome of the triage; case-specific), Evaluation (patients' reaction to the advice.