1. Making you feel you had time during consultation? | 4.48 (4.48 to 4.49) | 0.724 | | 0.974 |
2. Interest in your personal situation? | 4.50 (4.49 to 4.51) | 0.770 | | 0.971 |
3. Making it easy for you to tell him or her about your problem? | 4.45 (4.45 to 4.46) | 0.743 | | 0.981 |
4. Involving you in decisions about your medical care? | 4.37 (4.37 to 4.38) | 0.748 | | 0.988 |
5. Listening to you? | 4.54 (4.53 to 4.55) | 0.767 | | 0.979 |
6. Keeping your records and data confidential? | 4.60 (4.59 to 4.61) | 0.567 | | 0.989 |
7. Quick relief of your symptoms? | 4.22 (4.21 to 4.22) | 0.633 | | 0.974 |
8. Helping you to feel well so that you can perform your normal daily activities? | 4.31 (4.30 to 4.32) | 0.653 | | 0.975 |
9. Thoroughness? | 4.48 (4.47 to 4.48) | 0.757 | | 0.979 |
10. Physical examination of you? | 4.42 (4.41 to 4.42) | 0.728 | | 0.982 |
11. Offering you services for preventing diseases (screening, health checks, immunisations)? | 4.27 (4.26 to 4.28) | 0.641 | | 0.984 |
12. Explaining the purpose of tests and treatments? | 4.37 (4.36 to 4.37) | 0.752 | | 0.976 |
13. Telling you what you wanted to know about your symptoms and/ or illness? | 4.39 (4.39 to 4.40) | 0.755 | | 0.980 |
14. Helping you deal with emotional problems related to your health status? | 4.29 (4.28 to 4.30) | 0.768 | | 0.985 |
15. Helping you understand of following his or her advice? | 4.32 (4.32 to 4.33) | 0.725 | | 0.986 |
16. Knowing what s/he had done or told you during earlier contacts? | 4.28 (4.27 to 4.28) | 0.707 | | 0.989 |
17. Preparing you for what to expect from specialist or hospital care? | 4.25 (4.24 to 4.26) | 0.708 | | 0.985 |
18. The helpfulness of the staff (other than doctor)? | 4.56 (4.55 to 4.57) | | 0.648 | 0.975 |
19. Getting an appointment to suit you? | 4.46 (4.45 to 4.46) | | 0.804 | 0.948 |
20. Getting through to the practice on telephone? | 4.50 (4.49 to 4.50) | | 0.757 | 0.956 |
21. Being able to speak to the general practitioner on the telephone? | 4.18 (4.17 to 4.19) | | 0.694 | 0.971 |
22. Waiting time in the waiting room? | 3.73 (3.73 to 3.74) | | 0.724 | 0.961 |
23. Providing quick services for urgent health problems? | 4.51 (4.50 to 4.52) | 0.470 | 0.610 | 0.986 |