Table 2

Reliability of satisfaction scales (Cronbach α)

ScaleNo of itemsReliability in clinical departmentsReliability in outpatient departments
Reception/admittance20.820.86
Nursing care20.850.85
Medical care20.860.88
Information giving40.850.88
Autonomy30.800.86
(Discharge and) after care(3) 20.850.79