Table 1

Patient rating domains on NHS Choices and scores for 2009/2010

Score	5	4	3	2	1	Mean rating^*	Median^*	Range^*	IQR^*
The environment where I was treated was…	Exceptionally clean	Very clean	Clean	Not very clean	Dirty	3.6	3.6	2.6–5.0	3.4–3.8
I was treated with dignity and respect by the hospital staff…	All of the time	Most of the time	Some of the time	Hardly at all	Never	4.0	4.0	2.7–5.0	3.8–4.3
I was involved with decisions about my care…	All of the time	Most of the time	Some of the time	Hardly at all	Never	3.8	3.9	2.4–5.0	3.6–4.1
The hospital staff worked well together…	All of the time	Most of the time	Some of the time	Hardly at all	Never	4.1	4.1	2.9–5.0	3.8–4.3