Score | 5 | 4 | 3 | 2 | 1 | Mean rating* | Median* | Range* | IQR* |
The environment where I was treated was… | Exceptionally clean | Very clean | Clean | Not very clean | Dirty | 3.6 | 3.6 | 2.6–5.0 | 3.4–3.8 |
I was treated with dignity and respect by the hospital staff… | All of the time | Most of the time | Some of the time | Hardly at all | Never | 4.0 | 4.0 | 2.7–5.0 | 3.8–4.3 |
I was involved with decisions about my care… | All of the time | Most of the time | Some of the time | Hardly at all | Never | 3.8 | 3.9 | 2.4–5.0 | 3.6–4.1 |
The hospital staff worked well together… | All of the time | Most of the time | Some of the time | Hardly at all | Never | 4.1 | 4.1 | 2.9–5.0 | 3.8–4.3 |
↵* Mean, median and ranges calculated at hospital trust level.
NHS, National Health Service.