Valid n, frequencies and means for patient-incident questions and the incident index (n=10 514)
| Response category (%) | |||||||
|---|---|---|---|---|---|---|---|
| Valid n | 1 | 2 | 3 | 4 | 5 | Mean (SD) | |
| Questions with five response categories (1, ‘not at all’ to 5, ‘to a very large extent’) | |||||||
| 1. Do you believe you were incorrectly treated by the hospital in any way (as far as you yourself are able to judge)? | 10 139 | 79.4 | 10.0 | 6.4 | 2.3 | 1.8 | 1.37 (0.85) |
| 2. Did you get a wrong or delayed diagnosis in connection with your hospital stay? | 7890 | 83.9 | 7.2 | 5.6 | 1.8 | 1.5 | 1.30 (0.78) |
| 3. Did you suffer any unnecessary injury or unnecessary problem as a result of a surgical procedure or examination? | 7291 | 84.1 | 5.7 | 4.7 | 2.6 | 2.9 | 1.35 (0.91) |
| 4. Did you receive the wrong medication, or were you incorrectly medicated in any other way? | 8481 | 90.0 | 4.6 | 3.4 | 1.1 | 0.8 | 1.18 (0.62) |
| 5. Did you experience insufficient hand hygiene (hand washing) among the staff? | 8849 | 86.7 | 8.9 | 3.0 | 0.8 | 0.6 | 1.20 (0.59) |
| 6. If you experienced mistakes or unnecessary problems in connection with your hospital stay, did the staff handle the mistake or problem in a satisfactory way? | 3056 | 19.7 | 9.2 | 15.4 | 32.4 | 23.3 | 3.30 (1.43) |
| 7. Did you experience that important information about you had reached the right people? | 9863 | 3.0 | 5.6 | 18.6 | 50.9 | 21.8 | 3.83 (0.93) |
| Questions with three response categories (1, ‘no’; 2, ‘once’; 3, ‘more than once’) | |||||||
| 8. Did you experience any administrative mistakes during your hospital stay? | 10 195 | 87.0 | 9.6 | 3.5 | – | – | 1.17 (0.46) |
| 9. Did you experience that the staff forgot to check your identity? | 10 229 | 96.8 | 2.0 | 1.2 | – | – | 1.04 (0.26) |
| 10. Did you experience that the staff forgot to give you important information? | 10 191 | 92.4 | 5.0 | 2.6 | – | – | 1.10 (0.38) |
| Questions with two response categories | |||||||
| 11. Did you get an infection in connection with your hospital stay? (1, ‘no’; 2, ‘yes’) | 9650 | 90.1 | 9.9 | – | – | – | – |
| 12. Was an updated list of your medications reviewed with you when you were discharged from hospital? (1, ‘yes’; 2, ‘no’) | 5926 | 67.9 | 32.1 | – | – | – | – |
| 13. When you were admitted, did you bring along an updated list of medications you were taking? (1, ‘yes’; 2, ‘no’) | 7779 | 72.7 | 27.3 | – | – | – | – |
| Patient-incident index (range 0–12, sum of questions 1–12) | 10 514 | – | – | – | – | – | 1.21 (1.69) |