Table 4

Confirmatory factor analysis of the Out-of-hours Patient Questionnaire

	Coefficient*	95% CI	p Value
Entry access
How do you rate (how long it took your call to be answered)?	0.65	0.61 to 0.70	<0.001
Please rate the helpfulness of the call operator.	0.91	0.89 to 0.93	<0.001
Please rate the extent to which you felt the call operator listened to you.	0.90	0.88 to 0.92	<0.001
How do you rate (how long it took for a health professional to call you back)?	0.66	0.62 to 0.70	<0.001
Consultation satisfaction
Were you happy with the type of care you received? (no/yes)	0.47	0.41 to 0.52	<0.001
How do you rate (the length of your consultation with the health professional)?	0.80	0.77 to 0.83	<0.001
(Please rate) the thoroughness of the consultation.	0.88	0.86 to 0.89	<0.001
(Please rate) the accuracy of the diagnosis.	0.84	0.81 to 0.86	<0.001
(Please rate) the treatment you were given.	0.86	0.84 to 0.88	<0.001
(Please rate) the advice and information you were given.	0.90	0.88 to 0.91	<0.001
(Please rate) the warmth of the health professional's manner.	0.87	0.85 to 0.89	<0.001
(Please rate) the extent to which you felt listened to.	0.93	0.92 to 0.94	<0.001
(Please rate) the extent to which you felt things were explained to you.	0.92	0.91 to 0.93	<0.001
(Please rate) the respect you were shown.	0.86	0.84 to 0.88	<0.001

*The coefficients in a standardised confirmatory factor analysis can be interpreted as correlation coefficients to the latent variable (or factor loadings).