Paper-based form | Patient safety hotline | Face-to-face interviewing | |
---|---|---|---|
Number of patients recruited | 80 | 38 | 58 |
Total number of safety concerns reported by patients | 70 | 16 | 108 |
Number of patients reporting 1+ reports* | 33 (41%) | 7 (19%) | 38 (64%) |
Number of reports per patient | |||
Mean | 0.92 | 0.43 | 1.91 |
SD | 1.645 | 1.144 | 2.238 |
N | 71 | 37 | 55 |
Number of reports classified as PSIs in first stage nurse review* | 17 | 4 | 41 |
Number of reports classified as PSIs in second stage physician review* | 14 (20%) | 3 (19%) | 27 (25%) |
Preventability† (% of total number of patient-reported safety concerns) | |||
Not preventable | – | – | – |
Probably not preventable | – | – | – |
Probably preventable | 2 (3%) | – | 1 (1%) |
Preventable | 9 (13%) | 2 (13%) | 20 (19%) |
No agreement reached | 3 (4%) | 1 (6%) | 6 (5%) |
Severity† (% of total number of patient-reported safety concerns) | |||
Negligible | 11 (16%) | 3 (19%) | 18 (17%) |
Minor | – | – | – |
Moderate | 1 (1%) | – | – |
Major | – | – | – |
Catastrophic | – | – | – |
No agreement reached | 2 (3%) | – | 9 (8%) |
*Proportion of total patient-reported safety concerns per mechanism classified as a PSI shown in parentheses.
†Only scores where there was agreement across both physician reviewers are reported.
PSI, patient safety incident.