Filling a gap in safety metrics: development of a patient-centred framework to identify and categorise patient-reported breakdowns related to the diagnostic process in ambulatory care
Sigall K Bell, Fabienne Bourgeois, Catherine M DesRoches, Joe Dong, Kendall Harcourt, Stephen K Liu, Elizabeth Lowe, Patricia McGaffigan, Long H Ngo, Sandy A Novack, James D Ralston, Liz Salmi, Suz Schrandt, Sue Sheridan, Lauge Sokol-Hessner, Glenda Thomas, Eric J Thomas
BMJ Quality & Safety Jul 2022, 31 (7) 526-540; DOI: 10.1136/bmjqs-2021-013672