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Ordinary knowledge
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
Alex
Gillespie
,
Tom W
Reader
BMJ Quality & Safety
Dec 2016,
25
(12)
937-946;
DOI:
10.1136/bmjqs-2015-004596
CLINICAL
Drugs and medicines
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(3)
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BMJQS Heroes and martyrs of quality and safety
(32)
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