Patient satisfaction

Communicating with patients about breakdowns in care: a national randomised vignette-based survey
Kimberly A Fisher, Thomas H Gallagher, Kelly M Smith, Yanhua Zhou, Sybil Crawford, Azraa Amroze, Kathleen M Mazor

BMJ Quality & Safety Apr 2020, 29 (4) 313-319; DOI: 10.1136/bmjqs-2019-009712
The value of Facebook in nation-wide hospital quality assessment: a national mixed-methods study in Norway
Oyvind Bjertnaes, Hilde Hestad Iversen, Katrine Damgaard Skyrud, Kirsten Danielsen

BMJ Quality & Safety Mar 2020, 29 (3) 217-224; DOI: 10.1136/bmjqs-2019-009456
Can a patient-directed video improve inpatient advance care planning? A prospective pre-post cohort study
Rajesh Nair, Samuel Abuaf Kohen

BMJ Quality & Safety Nov 2019, 28 (11) 887-893; DOI: 10.1136/bmjqs-2018-009066
Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals
Jessica J Liu, Leahora Rotteau, Chaim M Bell, Kaveh G Shojania

BMJ Quality & Safety Nov 2019, 28 (11) 894-900; DOI: 10.1136/bmjqs-2018-008801
Patient experience surveys: reflections on rating a sacred trust
Catherine C Ferguson

BMJ Quality & Safety Oct 2019, 28 (10) 843-845; DOI: 10.1136/bmjqs-2019-009525
Can patients contribute to safer care in meetings with healthcare professionals? A cross-sectional survey of patient perceptions and beliefs
Carin Ericsson, Janna Skagerström, Kristina Schildmeijer, Kristofer Årestedt, Anders Broström, Amir Pakpour, Per Nilsen

BMJ Quality & Safety Aug 2019, 28 (8) 657-666; DOI: 10.1136/bmjqs-2018-008524
Physician characteristics associated with patient experience scores: implications for adjusting public reporting of individual physician scores
Kathryn Elizabeth Engelhardt, Richard S Matulewicz, John O DeLancey, Ryan P Merkow, Christopher M Quinn, Lindsey Kreutzer, Karl Y Bilimoria

BMJ Quality & Safety May 2019, 28 (5) 412-415; DOI: 10.1136/bmjqs-2018-008346
We want to know: patient comfort speaking up about breakdowns in care and patient experience
Kimberly A Fisher, Kelly M Smith, Thomas H Gallagher, Jim C Huang, James C Borton, Kathleen M Mazor

BMJ Quality & Safety Mar 2019, 28 (3) 190-197; DOI: 10.1136/bmjqs-2018-008159
Virtual outpatient clinic as an alternative to an actual clinic visit after surgical discharge: a randomised controlled trial
Paul Healy, Liam McCrone, Roisin Tully, Emer Flannery, Aoife Flynn, Caitriona Cahir, Mayilone Arumugasamy, Thomas Walsh

BMJ Quality & Safety Jan 2019, 28 (1) 24-31; DOI: 10.1136/bmjqs-2018-008171
Hospital-level care coordination strategies associated with better patient experience
Jose F Figueroa, Yevgeniy Feyman, Xiner Zhou, Karen Joynt Maddox

BMJ Quality & Safety Oct 2018, 27 (10) 844-851; DOI: 10.1136/bmjqs-2017-007597

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