Speaking up about safety concerns: multi-setting qualitative study of patients' views and experiences
Vikki A Entwistle, Dorothy McCaughan, Ian S Watt, Yvonne Birks, Jill Hall, Maggie Peat, Brian Williams, John Wright, for the PIPS (Patient Involvement in Patient Safety) group
Quality and Safety in Health Care Dec 2010, 19 (6) e33; DOI: 10.1136/qshc.2009.039743
