Characteristics of healthcare organisations struggling to improve quality: results from a systematic review of qualitative studies
Valerie M Vaughn, Sanjay Saint, Sarah L Krein, Jane H Forman, Jennifer Meddings, Jessica Ameling, Suzanne Winter, Whitney Townsend, Vineet Chopra
BMJ Quality & Safety Jan 2019, 28 (1) 74-84; DOI: 10.1136/bmjqs-2017-007573