Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)?

C Marsh, R Peacock, L Sheard, L Hughes… - Health …, 2019 - Wiley Online Library
Background & objectives The comparative uses of different types of patient experience (PE)
feedback as data within quality improvement (QI) are poorly understood. This paper reviews …

[HTML][HTML] Improving patient safety through the involvement of patients: development and evaluation of novel interventions to engage patients in preventing patient safety …

J Wright, R Lawton, J O'Hara, G Armitage, L Sheard… - 2016 - europepmc.org
Background Estimates suggest that, in NHS hospitals, incidents causing harm to patients
occur in 10% of admissions, with costs to the NHS of>£ 2B. About one-third of harmful …

What can patients tell us about the quality and safety of hospital care? Findings from a UK multicentre survey study

JK O'Hara, C Reynolds, S Moore… - BMJ quality & …, 2018 - qualitysafety.bmj.com
Background Patient safety measurement remains a global challenge. Patients are an
important but neglected source of learning; however, little is known about what patients can …

Can patient involvement improve patient safety? A cluster randomised control trial of the Patient Reporting and Action for a Safe Environment (PRASE) intervention

R Lawton, JK O'Hara, L Sheard… - BMJ Quality & …, 2017 - qualitysafety.bmj.com
Objective To evaluate the efficacy of the Patient Reporting and Action for a Safe
Environment intervention. Design A multicentre cluster randomised controlled trial. Setting …

[HTML][HTML] The patient feedback response framework–understanding why UK hospital staff find it difficult to make improvements based on patient feedback: a qualitative …

L Sheard, C Marsh, J O'Hara, G Armitage… - Social science & …, 2017 - Elsevier
Patients are increasingly being asked for feedback about their healthcare experiences.
However, healthcare staff often find it difficult to act on this feedback in order to make …

[PDF][PDF] Using patient experience data to develop a patient experience toolkit to improve hospital care: a mixed-methods study

L Sheard, C Marsh, T Mills, R Peacock… - Health Services and …, 2019 - pure.york.ac.uk
Using patient experience data to develop a patient experience toolkit to improve hospital
care : a mixed-methods study Page 1 This is a repository copy of Using patient experience …

Realising resource efficiency in the management of healthcare waste from the Cornwall National Health Service (NHS) in the UK

TL Tudor, CL Marsh, S Butler, JA Van Horn… - Waste Management, 2008 - Elsevier
The quantities of waste generated by the healthcare sector in the United Kingdom (UK) have
been shown to be amongst the highest in Europe. Based on a case study undertaken within …

What's the problem with patient experience feedback? A macro and micro understanding, based on findings from a three‐site UK qualitative study

L Sheard, R Peacock, C Marsh… - Health Expectations, 2019 - Wiley Online Library
Context Collecting feedback from patients about their experiences of health care is an
important activity. However, improvement based on this feedback rarely materializes. In this …

[HTML][HTML] How to analyse longitudinal data from multiple sources in qualitative health research: the pen portrait analytic technique

L Sheard, C Marsh - BMC Medical Research Methodology, 2019 - Springer
Background Longitudinal qualitative research is starting to be used in applied health
research, having been popular in social research for several decades. There is potential for …

[HTML][HTML] Exploring how ward staff engage with the implementation of a patient safety intervention: a UK-based qualitative process evaluation

L Sheard, C Marsh, J O'Hara, G Armitage, J Wright… - BMJ open, 2017 - bmjopen.bmj.com
Objectives A patient safety intervention was tested in a 33-ward randomised controlled trial.
No statistically significant difference between intervention and control wards was found. We …