Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study
Mary Dixon-Woods, Richard Baker, Kathryn Charles, Jeremy Dawson, Gabi Jerzembek, Graham Martin, Imelda McCarthy, Lorna McKee, Joel Minion, Piotr Ozieranski, Janet Willars, Patricia Wilkie, Michael West
BMJ Quality & Safety Feb 2014, 23 (2) 106-115; DOI: 10.1136/bmjqs-2013-001947