Uncovering the blind spot of patient satisfaction: an international survey
Ronen Rozenblum, Marianne Lisby, Peter M Hockey, Osnat Levtizion-Korach, Claudia A Salzberg, Stuart Lipsitz, David W Bates
BMJ Quality & Safety Nov 2011, 20 (11) 959-965; DOI: 10.1136/bmjqs-2011-000306