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Influencing sceptical staff to become supporters of service improvement: a qualitative study of doctors’ and managers’ views
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  • Published on:
    'Sceptics or realists' - Authors' response

    Dear Editor

    We note Dr Checkland’s comments on our paper on scepticism with interest.[1] In response, we do not believe that the paper argues that it is not legitimate for staff to be sceptical; indeed, we acknowledge the fact that scepticism can be useful in highlighting gaps and flaws in improvement initiatives. Nevertheless, the study – based on interviews that centred on listening to the opinions of others...

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    Conflict of Interest:
    None declared.
  • Published on:
    Sceptics or realists

    Dear Editor

    The article by Gollop et al.[1] raises an interesting question: does labelling a programme of change an "improvement" programme mean that such a programme will automatically deliver improvements?

    I am disturbed by the implication that simply because something is "a key component of the government's strategy to modernise the NHS and make it more accessible to patients" it is therefor...

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    Conflict of Interest:
    None declared.