Table of contents

Original Articles

• Communication failures in the operating room: an observational classification of recurrent types and effects (1 October, 2004)

  L Lingard, S Espin, S Whyte, G Regehr, G R Baker, R Reznick, J Bohnen, B Orser, D Doran, E Grober
• Achieving progress through clinical governance? A national study of health care managers’ perceptions in the NHS in England (1 October, 2004)

  T Freeman, K Walshe
• Acceptability of identification bracelets for hospital inpatients (1 October, 2004)

  A Cleopas, V Kolly, P A Bovier, P Garnerin, T V Perneger
• Patient reports of adverse events associated with acupuncture treatment: a prospective national survey (1 October, 2004)

  H MacPherson, A Scullion, K J Thomas, S Walters
• RCGP Quality Team Development programme: an illuminative evaluation (1 October, 2004)

  F Macfarlane, T Greenhalgh, T Schofield, T Desombre
• Safety of telephone consultation for “non-serious” emergency ambulance service patients (1 October, 2004)

  J Dale, S Williams, T Foster, J Higgins, H Snooks, R Crouch, C Hartley-Sharpe, E Glucksman, S George
• Patients’ experiences of an open access follow up arrangement in managing inflammatory bowel disease (1 October, 2004)

  A Rogers, A Kennedy, E Nelson, A Robinson
• Does it matter what a hospital is “high volume” for? Specificity of hospital volume-outcome associations for surgical procedures: analysis of administrative data (1 October, 2004)

  D R Urbach, N N Baxter