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Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events
  1. M M Bismark1,
  2. T A Brennan1,
  3. R J Paterson2,
  4. P B Davis3,
  5. D M Studdert1
  1. 1Harvard School of Public Health, Boston, Massachusetts 02115, USA
  2. 2Health and Disability Commissioner, P O Box 1791, Auckland, New Zealand
  3. 3Department of Sociology, The University of Auckland, Private Bag 92019, Auckland, New Zealand
  1. Correspondence to:
 Dr D M Studdert
 Harvard School of Public Health, Boston, Massachusetts 02115, USA; studdert{at}hsph.harvard.edu

Footnotes

  • M M Bismark was a Harkness Fellow in Healthcare Policy in 2004–5.

  • Funding for this study was provided by the Commonwealth Fund, an independent non-profit organization based in New York City. The authors’ work was independent of the funders.

  • Competing interests: none.

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Footnotes

  • M M Bismark was a Harkness Fellow in Healthcare Policy in 2004–5.

  • Funding for this study was provided by the Commonwealth Fund, an independent non-profit organization based in New York City. The authors’ work was independent of the funders.

  • Competing interests: none.

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