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  • Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events

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Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events
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  • Published on: 14 March 2006
    Patients Agencies and complaints in Italy

    Dear Editor,

    According to MM Bismark et Al (1) complaints that are brought to a Commissioner in NZ offer a potentially valuable “window” on serious threats to patient safety. In Italy, the consultative and conciliatory commissions (“Commissioni miste conciliative”) and the ombudsmen (second level organisations) supply unsatisfactory results or are not even established (2). Furthermore, epidemiological data lik...

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    Conflict of Interest:
    None declared.