Introduction: There are no validated measures available for use in assessing patients’ views of the quality of primary care mental healthcare at practice level.
Methods: The Patient Experience Questionnaire was developed through an initial information-gathering phase with focus groups followed by questionnaire development and validation with patients in nine general practices in the West Midlands. Statistical analyses were performed to test the internal consistency, validity and reliability of the questionnaire.
Results: Fifty-six patients participated in focus groups, and 241 patients completed the questionnaire. The 20-item questionnaire had good internal consistency (Cronbach α = 0.94) and test–retest reliability (r = 0.859; p = 0.01).
Discussion: The Patient Experience Questionnaire appears to be a valid and reliable instrument, able to assess patients’ views of the quality of primary care mental healthcare at practice level.
Statistics from Altmetric.com
If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.
Competing interests: None.
Funding: This project was supported by a grant of £10 000 from the National Institute of Mental Health, UK. NM was funded by a Clinical Research Fellowship from the University of Birmingham and HL by a National Primary Care Career Scientist Award from the Department of Health.
Ethics approval: Ethics approval was obtained from the West Birmingham Local Research Ethics Committee and South East Multi-regional Ethics Committee (MREC).
Patient consent: Obtained.