Table of contents

Original research

• Displaying random variation in comparing hospital performance (12 January, 2011)

  A M van Dishoeck, C W N Looman, E C M van der Wilden-van Lier, J P Mackenbach, E W Steyerberg
• Effectiveness of collaborative improvement: evidence from 27 applications in 12 less-developed and middle-income countries (11 February, 2011)

  Lynne Miller Franco, Lani Marquez
• The development of quality indicators for community pharmacy care (9 March, 2011)

  J De Bie, N B Kijlstra, B J G Daemen, M L Bouvy
• Process support for risk mitigation: a case study of variability and resilience in vascular surgery (16 February, 2011)

  Berit Brattheim, Arild Faxvaag, Andreas Seim
• Effects of hospital-wide interventions to improve care for frail older inpatients: a systematic review (25 February, 2011)

  Franka C Bakker, Sarah H M Robben, Marcel G M Olde Rikkert
• Development and validation of a tool to improve paediatric referral/consultation communication (21 February, 2011)

  Christopher J Stille, Kathleen M Mazor, Vanessa Meterko, Richard C Wasserman
• Interest of the preliminary risk analysis method in a central sterile supply department (8 March, 2011)

  Juliette Niel-Lainé, Nicolas Martelli, Brigitte Bonan, Damien Talon, Alain Desroches, Patrice Prognon, Florence Vincent
• The roles of practice systems and individual effort in quality performance (29 March, 2011)

  Hoangmai H Pham, Elizabeth C Bernabeo, Benjamin J Chesluk, Eric S Holmboe
• Pre-surgery briefings and safety climate in the operating theatre (14 June, 2011)

  Jon Allard, Alan Bleakley, Adrian Hobbs, Lee Coombes