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Problems and promises of innovation: why healthcare needs to rethink its love/hate relationship with the new
  1. Mary Dixon-Woods1,
  2. Rene Amalberti2,
  3. Steve Goodman3,
  4. Bo Bergman4,
  5. Paul Glasziou5
  1. 1Department of Health Sciences, Adrian Building, University of Leicester, Leicester, UK
  2. 2Haute Autorite de Sante (HAS), Saint Denis-La Plaine, France
  3. 3Division of Biostatistics, Johns Hopkins School of Medicine, Baltimore, Maryland, USA
  4. 4Centre for Healthcare Improvement, Chalmers University of Technology, Gothenburg, Sweden
  5. 5Director of the Centre for Research in Evidence-based Practice, Faculty of Health Sciences and Medicine, Bond University, Headington, UK
  1. Correspondence to Professor Mary Dixon-Woods, Department of Health Sciences, Adrian Building, University of Leicester, Leicester LE1 7RH, UK; md11{at}le.ac.uk

Abstract

Innovation is often regarded as uniformly positive. This paper shows that the role of innovation in quality improvement is more complicated. The authors identify three known paradoxes of innovation in healthcare. First, some innovations diffuse rapidly, yet are of unproven value or limited value, or pose risks, while other innovations that could potentially deliver benefits to patients remain slow to achieve uptake. Second, participatory, cooperative approaches may be the best way of achieving sustainable, positive innovation, yet relying solely on such approaches may disrupt positive innovation. Third, improvement clearly depends upon change, but change always generates new challenges. Quality improvement systems may struggle to keep up with the pace of innovation, yet evaluation of innovation is often too narrowly focused for the system-wide effects of new practices or technologies to be understood. A new recognition of the problems of innovation is proposed and it is argued that new approaches to addressing them are needed.

  • innovation
  • the newHealthcare quality improvement
  • quality of care

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Footnotes

  • Competing interests None.

  • Provenance and peer review Not commissioned; externally peer reviewed.

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