Background Study goals were to assess older veterans' understanding of their emergency department (ED) discharge information and to determine the association between understanding discharge information and patient assessment of overall quality of care.
Methods Telephone interviews were conducted with 305 patients aged 65 or older (or their proxies) within 48 h of discharge from a Veterans Affairs Medical Center ED. Patients were asked about their perceived understanding (at the time of ED discharge) of information about their ED diagnosis, expected course of illness, contingency plan (ie, return precautions, who to call if it got worse, potential medication side effects) and follow-up care. Overall quality of ED care was rated on a four-point scale of poor, fair, good or excellent.
Results Patients or their proxies reported not understanding information about their ED diagnosis (21%), expected course of illness (50%), contingency plan (43%), and how soon they needed to follow-up with their primary care provider (25%). In models adjusted for age and race, a positive association was observed between perceived understanding of the cause of the problem (OR 2.3; 95% CI 1.3 to 4.0), expected duration of symptoms (OR 1.6; 95% CI 1.0 to 2.5) and the contingency plan (OR 2.2; CI 1.3 to 3.4), and rating overall ED care as excellent.
Conclusions Older veterans may not understand key items of information at the time ED discharge, and this may have an impact on how they view the quality of ED care. Strategies are needed to improve communication of ED discharge information to older veterans and their families.
- Health services research
- medical emergency team
- transitions in care
- evidence-based medicine
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The views expressed in this article are those of the authors and do not necessarily represent the views of the Department of Veterans Affairs. Portions of this work were presented at the VA Health Services Research and Development Annual Meeting in National Harbor, Maryland on 17 February 2011 and the Annual Scientific Meeting of the American Geriatrics Society in National Harbor, Maryland on 12 May 2011.
Funding This research was conducted while Dr Hastings was supported by a VA Health Services Research and Development Career Development Award (CD 06-019) and Dr Weinberger was supported by a VA Health Services Research Senior Career Scientist Award (RCS 91-408). The authors also received support from the Durham VA Center for Health Services Research in Primary Care and the Durham VA Geriatrics Research, Education and Clinical Center.
Competing interests None.
Ethics approval This study was approved by Durham VAMC IRB.
Provenance and peer review Not commissioned; externally peer reviewed.