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Uncharted territory: measuring costs of diagnostic errors outside the medical record
  1. Alan Schwartz1,
  2. Saul J Weiner2,
  3. Frances Weaver3,
  4. Rachel Yudkowsky1,
  5. Gunjan Sharma4,
  6. Amy Binns-Calvey1,
  7. Ben Preyss5,
  8. Neil Jordan6,2
  1. 1Department of Medical Education, University of Illinois, Chicago, Illinois, USA
  2. 2Center for the Management of Complex Chronic Care, US Department of Veteran Affairs, University of Illinois, Chicago, Illinois, USA
  3. 3Center for the Management of Complex Chronic Care, US Department of Veteran Affairs, Stritch School of Medicine, Loyola University, Chicago, Illinois, USA
  4. 4Department of Medicine, University of Illinois, Chicago, Illinois, USA
  5. 5Department of Family Medicine, Northwestern University, Chicago, Illinois, USA
  6. 6Department of Psychiatry & Behavioral Sciences, Institute for Healthcare Studies and Preventive Medicine, Northwestern University Feinberg School of Medicine, Chicago, Illinois, USA
  1. Correspondence to Dr Alan Schwartz, Department of Medical Education, University of Illinois, 808 S Wood St, 986 CME Mail Code 591, Chicago, IL 60612, USA; alansz{at}uic.edu

Footnotes

  • Funding This study was supported by the Veteran Affairs, Health Services Research and Development. The funding organisation had no role in the design and conduct of the study; in the collection, analysis, and interpretation of the data; or in the preparation, review or approval of the manuscript. IIR 04-107.

  • Competing interests Alan Schwartz and Saul Weiner are owners of a company that provides management consulting services to healthcare providers and institutions interested in collecting customer service and performance data using methods employed in this study (unannounced standardised patients). Amy Binns-Calvey is a consultant to the company. They have not received any consulting fees, honorarium, contracts or other payments to date. The remaining authors have no relationships or activities that could appear to have influenced the submitted work.

  • Ethics approval The study was approved by the Institutional Review Board of the University of Illinois at Chicago and Jesse Brown VA Medical Center. It was also approved at IRB affiliates of all sites.

  • Provenance and peer review Not commissioned; externally peer reviewed.

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Footnotes

  • Funding This study was supported by the Veteran Affairs, Health Services Research and Development. The funding organisation had no role in the design and conduct of the study; in the collection, analysis, and interpretation of the data; or in the preparation, review or approval of the manuscript. IIR 04-107.

  • Competing interests Alan Schwartz and Saul Weiner are owners of a company that provides management consulting services to healthcare providers and institutions interested in collecting customer service and performance data using methods employed in this study (unannounced standardised patients). Amy Binns-Calvey is a consultant to the company. They have not received any consulting fees, honorarium, contracts or other payments to date. The remaining authors have no relationships or activities that could appear to have influenced the submitted work.

  • Ethics approval The study was approved by the Institutional Review Board of the University of Illinois at Chicago and Jesse Brown VA Medical Center. It was also approved at IRB affiliates of all sites.

  • Provenance and peer review Not commissioned; externally peer reviewed.

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