Table of contents

Original research

• Design and trial of a new ambulance-to-emergency department handover protocol: ‘IMIST-AMBO’ (23 May, 2012)

  Rick Iedema, Chris Ball, Barbara Daly, Jacinta Young, Tim Green, Paul M Middleton, Catherine Foster-Curry, Marea Jones, Sarah Hoy, Daniel Comerford
• Should measures of patient experience in primary care be adjusted for case mix? Evidence from the English General Practice Patient Survey (23 May, 2012)

  Charlotte Paddison, Marc Elliott, Richard Parker, Laura Staetsky, Georgios Lyratzopoulos, John L Campbell, Martin Roland
• Challenges of making a diagnosis in the outpatient setting: a multi-site survey of primary care physicians (23 May, 2012)

  Urmimala Sarkar, Doug Bonacum, William Strull, Christiane Spitzmueller, Nancy Jin, Andrea López, Traber Davis Giardina, Ashley N D Meyer, Hardeep Singh
• Insightful practice: a reliable measure for medical revalidation (31 May, 2012)

  Douglas J Murphy, Bruce Guthrie, Frank M Sullivan, Stewart W Mercer, Andrew Russell, David A Bruce
• Innovative strategy for effective critical laboratory result management: end-to-end process using automation and manual call centre (3 May, 2012) Free

  Lian Kah Ti, Sophia Bee Leng Ang, Sharon Saw, Sunil Kumar Sethi, James W L Yip
• Findings from a national improvement collaborative: are improvements sustained? (4 April, 2012) Free

  Justin M Glasgow, Michael L Davies, Peter J Kaboli
• Signal and noise: applying a laboratory trigger tool to identify adverse drug events among primary care patients (23 May, 2012)

  Stacey Brenner, Alissa Detz, Andrea López, Claire Horton, Urmimala Sarkar
• The H-PEPSS: an instrument to measure health professionals' perceptions of patient safety competence at entry into practice (5 May, 2012)

  Liane Ginsburg, Evan Castel, Deborah Tregunno, Peter G Norton