Table of contents

Original research

• The relationship between commercial website ratings and traditional hospital performance measures in the USA (23 November, 2012) Free

  Naomi S Bardach, Renée Asteria-Peñaloza, W John Boscardin, R Adams Dudley
• Characterising physician listening behaviour during hospitalist handoffs using the HEAR checklist (20 December, 2012)

  Elizabeth A Greenstein, Vineet M Arora, Paul G Staisiunas, Stacy S Banerjee, Jeanne M Farnan
• Identifying optimal postmarket surveillance strategies for medical and surgical devices: implications for policy, practice and research (15 January, 2013)

  Anna R Gagliardi, Muriah Umoquit, Pascale Lehoux, Sue Ross, Ariel Ducey, David R Urbach
• Matching identifiers in electronic health records: implications for duplicate records and patient safety (29 January, 2013)

  Allison B McCoy, Adam Wright, Michael G Kahn, Jason S Shapiro, Elmer Victor Bernstam, Dean F Sittig
• Identifying attributes required by Foundation Year 1 doctors in multidisciplinary teams: a tool for performance evaluation (29 January, 2013)

  Patricia McGettigan, Jean McKendree, Nick Reed, Sarah Holborow, Charlotte Devereaux Walsh, Thomas Mace
• Process evaluation of a tailored multifaceted feedback program to improve the quality of intensive care by using quality indicators (29 January, 2013)

  Maartje L G de Vos, Sabine N van der Veer, Wilco C Graafmans, Nicolette F de Keizer, Kitty J Jager, Gert P Westert, Peter H J van der Voort
• The patient satisfaction chasm: the gap between hospital management and frontline clinicians (23 November, 2012)

  Ronen Rozenblum, Marianne Lisby, Peter M Hockey, Osnat Levtzion-Korach, Claudia A Salzberg, Nechama Efrati, Stuart Lipsitz, David W Bates