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A novel approach to improving emergency department consultant response times
  1. Christine Soong1,
  2. Sasha High1,
  3. Matthew W Morgan1,
  4. Howard Ovens2
  1. 1Division of General Internal Medicine, University of Toronto, Toronto, Ontario, Canada
  2. 2Department of Family and Community Medicine, University of Toronto, Toronto, Ontario, Canada
  1. Correspondence to Dr Christine Soong, Mount Sinai Hospital, 600 University Avenue, Room 428, Toronto, Ontario M5G 1X5, Canada; CSoong{at}


Background Emergency department (ED) overcrowding is a threat to patient safety and public health. Availability of specialty consultation to the ED may contribute to overcrowding. We implemented a novel intervention using education, goal setting and real-time performance feedback to improve time to admission for patients referred to general internal medicine (GIM).

Methods Using a time-series design, we examined the effects of a quality improvement intervention on ED wait-times in an academic medical centre. The multifaceted approach included a didactic session for GIM housestaff on medicine triage principles and methods; setting a goal to have disposition decisions and, where appropriate, admission order within 4 h of consultation request; and providing personal data feedback on their performance on this metric to GIM housestaff during their rotation on the inpatient teaching service over a 1-year period. We compared time from consultation request to disposition decision and overall ED length of stay (LOS) for all patients referred to GIM during the intervention period (February 2011–February 2012) with data from the control period (January 2010–January 2011).

Results Mean time from GIM consultation request to admission order entry decreased by 92 min (SD, 5, p<0.05) from 321min in the control period to 229 min in the intervention period. Overall ED LOS for GIM patients decreased by 59 min (SD, 14, p<0.05) for admitted patients from 1022 min in the control period to 963 min in the intervention period, and by 40 min (SD, 13, p<0.05) for all patients referred to GIM. GIM staffing and patient characteristics remained stable across the two periods.

Discussion ED throughput for admitted medical patients improved with a quality improvement initiative involving education, goal setting and performance feedback.

  • Emergency Department
  • Healthcare Quality Improvement
  • Medical Education

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