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Original research
Qualitative complaints and their relation to overall hospital rating using an H-CAHPS-derived instrument

Authors

  1. Correspondence to Kyle Kemp, Analytics (DIMR), Alberta Health Services, 4520 16th Avenue NW, Suite 200, Calgary, Alberta, Canada T3B 0M6; kyle.kemp{at}albertahealthservices.ca
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Citation

Kemp K, Warren S, Chan N, et al
Qualitative complaints and their relation to overall hospital rating using an H-CAHPS-derived instrument
BMJ Quality & Safety 2016;25:770-777.

Publication history

  • Received May 8, 2015
  • Revised October 1, 2015
  • Accepted October 5, 2015
  • First published October 28, 2015.
Online issue publication 
August 30, 2017

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