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Williams, Cooper and Carson-Stevens1 highlight some advanced approaches to analysing safety incident reports that can generate valuable insights into the causes of common events, and can help identify and prioritise topics for more focused conversations, investigations and improvement actions. However, in many healthcare settings, the focus on collecting and analysing large quantities of incident data continues to distract attention from the social, collaborative and participative work that is …
Competing interests None declared.
Provenance and peer review Not commissioned; internally peer reviewed.