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Lean and the perfect patient experience


  1. Correspondence to Dr C Craig Blackmore, Virginia Mason Health System, 1202 Terry Avenue, #324, Seattle, Washington, 98101, USA; Craig.Blackmore{at}
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Blackmore CC, Kaplan GS
Lean and the perfect patient experience

Publication history

  • Accepted February 16, 2016
  • First published March 4, 2016.
Online issue publication 
January 18, 2017

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