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Does Lean healthcare improve patient satisfaction? A mixed-method investigation into primary care
  1. Bozena Bonnie Poksinska1,
  2. Malgorzata Fialkowska-Filipek2,
  3. Jon Engström1
  1. 1Department of Management and Engineering, Linköping University, Linköping, Sweden
  2. 2Department of Computer Science and Management, Wroclaw University of Technology, Wroclaw, Poland
  1. Correspondence to Dr Bozena Bonnie Poksinska, Quality Technology and Management, Department of Management and Engineering, Linköping University, Linköping 581 83, Sweden; bonnie.poksinska{at}liu.se

Footnotes

  • Contributors All authors participated in the study design, interpretation of the results and critical revision of the manuscript. BBP and JE developed the first draft of the manuscript. BBP and MF acquired the quantitative data and carried out the statistical analyses. BBP takes responsibility for the paper as a whole.

  • Funding The Swedish Institute.

  • Competing interests None declared.

  • Ethics approval The current study is exempt from ethical approval according to the Swedish legislation on research ethics [Ministry of Education and Research. SFS (2008:192). Ethical Approval Act of Research Involving Humans. Stockholm].

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data sharing statement The data from the National Patient Survey used in this paper were obtained from the Swedish Association of Local Authorities and Regions and can be accessed at http://npe.skl.se/.

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Footnotes

  • Contributors All authors participated in the study design, interpretation of the results and critical revision of the manuscript. BBP and JE developed the first draft of the manuscript. BBP and MF acquired the quantitative data and carried out the statistical analyses. BBP takes responsibility for the paper as a whole.

  • Funding The Swedish Institute.

  • Competing interests None declared.

  • Ethics approval The current study is exempt from ethical approval according to the Swedish legislation on research ethics [Ministry of Education and Research. SFS (2008:192). Ethical Approval Act of Research Involving Humans. Stockholm].

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data sharing statement The data from the National Patient Survey used in this paper were obtained from the Swedish Association of Local Authorities and Regions and can be accessed at http://npe.skl.se/.

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