Interventions to improve hospital patient satisfaction with healthcare providers and systems: a systematic review

Karina W Davidson; Jonathan Shaffer; Siqin Ye; Louise Falzon; Iheanacho O Emeruwa; Kevin Sundquist; Ifeoma A Inneh; Susan L Mascitelli; Wilhelmina M Manzano; David K Vawdrey; Henry H Ting

doi:10.1136/bmjqs-2015-004758

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Systematic review

Interventions to improve hospital patient satisfaction with healthcare providers and systems: a systematic review

Authors

Karina W Davidson Department of Medicine, Center for Behavioral Cardiovascular Health, Columbia University Medical Center, New York, New York, USA Value Institute, New York-Presbyterian Hospital, New York, New York, USA PubMed articles Google scholar articles
Jonathan Shaffer Department of Psychology, University of Colorado Denver, Denver, Colorado, USA PubMed articles Google scholar articles
Siqin Ye Department of Medicine, Center for Behavioral Cardiovascular Health, Columbia University Medical Center, New York, New York, USA PubMed articles Google scholar articles
Louise Falzon Department of Medicine, Center for Behavioral Cardiovascular Health, Columbia University Medical Center, New York, New York, USA PubMed articles Google scholar articles
Iheanacho O Emeruwa Department of Medicine, Center for Behavioral Cardiovascular Health, Columbia University Medical Center, New York, New York, USA PubMed articles Google scholar articles
Kevin Sundquist Department of Medicine, Center for Behavioral Cardiovascular Health, Columbia University Medical Center, New York, New York, USA PubMed articles Google scholar articles
Ifeoma A Inneh Value Institute, New York-Presbyterian Hospital, New York, New York, USA PubMed articles Google scholar articles
Susan L Mascitelli New York-Presbyterian Hospital, New York, New York, USA PubMed articles Google scholar articles
Wilhelmina M Manzano New York-Presbyterian Hospital, New York, New York, USA PubMed articles Google scholar articles
David K Vawdrey Value Institute, New York-Presbyterian Hospital, New York, New York, USA PubMed articles Google scholar articles
Henry H Ting Value Institute, New York-Presbyterian Hospital, New York, New York, USA PubMed articles Google scholar articles

Correspondence to Professor Karina W Davidson, Department of Medicine, Center for Behavioral Cardiovascular Health, Columbia University Medical Center, New York, New York 10032, USA; kd2124{at}columbia.edu

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Citation

Davidson KW, Shaffer J, Ye S, et al

Interventions to improve hospital patient satisfaction with healthcare providers and systems: a systematic review

BMJ Quality & Safety 2017;26:596-606.

Publication history

Received August 25, 2015
Revised July 7, 2016
Accepted July 14, 2016
First published August 3, 2016.

Online issue publication

February 18, 2018

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