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  • Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals

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Original research
Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals

Authors

  • Jessica J Liu Division of Internal Medicine, University of Toronto Faculty of Medicine, Toronto, Ontario, Canada PubMed articlesGoogle scholar articles
  • Leahora Rotteau Centre for Quality Improvment and Patient Safety (C-QuIPS), University of Toronto, Toronto, Ontario, Canada PubMed articlesGoogle scholar articles
  • Chaim M Bell Division of Internal Medicine, University of Toronto Faculty of Medicine, Toronto, Ontario, Canada Centre for Quality Improvment and Patient Safety (C-QuIPS), University of Toronto, Toronto, Ontario, Canada PubMed articlesGoogle scholar articles
  • Kaveh G Shojania Division of Internal Medicine, University of Toronto Faculty of Medicine, Toronto, Ontario, Canada Centre for Quality Improvment and Patient Safety (C-QuIPS), University of Toronto, Toronto, Ontario, Canada PubMed articlesGoogle scholar articles
  1. Correspondence to Dr Jessica J Liu, University of Toronto Centre for Quality Improvement and Patient Safety (C-QuIPS), 525 University Ave, Rm 630, Toronto, ON M5G 2L3, Canada; jesskelleher{at}gmail.com
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Citation

Liu JJ, Rotteau L, Bell CM, et al
Putting out fires: a qualitative study exploring the use of patient complaints to drive improvement at three academic hospitals
BMJ Quality & Safety 2019;28:894-900.

Publication history

  • Received September 6, 2018
  • Revised April 9, 2019
  • Accepted May 4, 2019
  • First published May 23, 2019.
Online issue publication 
October 18, 2019

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© Author(s) (or their employer(s)) 2019. No commercial re-use. See rights and permissions. Published by BMJ.