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Original research
We want to know: patient comfort speaking up about breakdowns in care and patient experience

Authors

  • Kimberly A Fisher Department of Medicine, University of Massachusetts Medical School, Worcester, Massachusetts, USA Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  • Kelly M Smith MedStar Health Research Institute, Hyattsville, Maryland, USA System Quality and Patient Safety, MedStar Health, Columbia, MD, USA PubMed articlesGoogle scholar articles
  • Thomas H Gallagher Department of Medicine, University of Washington School of Medicine, Seattle, Washington, USA PubMed articlesGoogle scholar articles
  • Jim C Huang Department of Biostatistics and Biomedical Informatics, MedStar Health Research Institute, Hyattsville, Maryland, USA Center for Clinical and Translational Science, Georgetown-Howard Universities, Washington, D.C., USA PubMed articlesGoogle scholar articles
  • James C Borton MedStar Health, Columbia, Maryland, USA PubMed articlesGoogle scholar articles
  • Kathleen M Mazor Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  1. Correspondence to Dr Kimberly A Fisher, Department of Medicine, University of Massachusetts Medical School, Worcester, MA 01655, USA; kimberly.fisher{at}umassmemorial.org
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Citation

Fisher KA, Smith KM, Gallagher TH, et al
We want to know: patient comfort speaking up about breakdowns in care and patient experience
BMJ Quality & Safety 2019;28:190-197.

Publication history

  • Received April 3, 2018
  • Revised July 25, 2018
  • Accepted August 9, 2018
  • First published September 29, 2018.
Online issue publication 
February 19, 2019

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© Author(s) (or their employer(s)) 2019. No commercial re-use. See rights and permissions. Published by BMJ.