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Original research
Communicating with patients about breakdowns in care: a national randomised vignette-based survey

Authors

  • Kimberly A Fisher Department of Medicine, University of Massachusetts Medical School, Worcester, Massachusetts, USA Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  • Thomas H Gallagher Department of Medicine, University of Washington, Seattle, Washington, USA PubMed articlesGoogle scholar articles
  • Kelly M Smith MedStar Institute for Quality and Safety, Columbia, Maryland, USA PubMed articlesGoogle scholar articles
  • Yanhua Zhou Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  • Sybil Crawford Department of Medicine, University of Massachusetts Medical School, Worcester, Massachusetts, USA Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  • Azraa Amroze Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  • Kathleen M Mazor Department of Medicine, University of Massachusetts Medical School, Worcester, Massachusetts, USA Meyers Primary Care Institute, a joint endeavor of the University of Massachusetts Medical School, Reliant Medical Group, and Fallon Health, Worcester, Massachusetts, USA PubMed articlesGoogle scholar articles
  1. Correspondence to Dr Kimberly A Fisher, Department of Medicine, University of Massachusetts Medical School, Worcester, MA 01655, USA; kimberly.fisher{at}umassmemorial.org
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Citation

Fisher KA, Gallagher TH, Smith KM, et al
Communicating with patients about breakdowns in care: a national randomised vignette-based survey
BMJ Quality & Safety 2020;29:313-319.

Publication history

  • Received April 25, 2019
  • Revised August 2, 2019
  • Accepted October 29, 2019
  • First published November 13, 2019.
Online issue publication 
March 19, 2020

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© Author(s) (or their employer(s)) 2020. No commercial re-use. See rights and permissions. Published by BMJ.