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Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
- Correspondence to Jackie van Dael, Centre for Health Policy, Institute of Global Health Innovation, Imperial College London, London SW7 2AZ, UK; j.van-dael18{at}ic.ac.uk
Citation
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
Publication history
- Received April 25, 2019
- Revised December 24, 2019
- Accepted December 26, 2019
- First published February 4, 2020.
Online issue publication
July 17, 2020
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- Previous version (4 February 2020).
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© Author(s) (or their employer(s)) 2020. Re-use permitted under CC BY. Published by BMJ. https://creativecommons.org/licenses/by/4.0/This is an open access article distributed in accordance with the Creative Commons Attribution 4.0 Unported (CC BY 4.0) license, which permits others to copy, redistribute, remix, transform and build upon this work for any purpose, provided the original work is properly cited, a link to the licence is given, and indication of whether changes were made. See: https://creativecommons.org/licenses/by/4.0/.