Patient safety in remote primary care encounters: multimethod qualitative study combining Safety I and Safety II analysis

Rebecca Payne; Aileen Clarke; Nadia Swann; Jackie van Dael; Natassia Brenman; Rebecca Rosen; Adam Mackridge; Lucy Moore; Asli Kalin; Emma Ladds; Nina Hemmings; Sarah Rybczynska-Bunt; Stuart Faulkner; Isabel Hanson; Sophie Spitters; Sietse Wieringa; Francesca H Dakin; Sara E Shaw; Joseph Wherton; Richard Byng; Laiba Husain; Trisha Greenhalgh

doi:10.1136/bmjqs-2023-016674

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Patient safety in remote primary care encounters: multimethod qualitative study combining Safety I and Safety II analysis

Authors

Rebecca Payne Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Aileen Clarke Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Nadia Swann Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Jackie van Dael Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Natassia Brenman Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Rebecca Rosen Nuffield Trust, London, UK PubMed articles Google scholar articles
Adam Mackridge Betsi Cadwaladr University Health Board, Bangor, UK PubMed articles Google scholar articles
Lucy Moore Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Asli Kalin Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Emma Ladds Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Nina Hemmings Nuffield Trust, London, UK PubMed articles Google scholar articles
Sarah Rybczynska-Bunt Peninsula Schools of Medicine and Dentistry, University of Plymouth, Plymouth, UK PubMed articles Google scholar articles
Stuart Faulkner Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Isabel Hanson Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Sophie Spitters Wolfson Institute of Population Health, Queen Mary University of London, London, UK PubMed articles Google scholar articles
Sietse Wieringa Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK Sustainable Health Unit, University of Oslo, Oslo, Norway PubMed articles Google scholar articles
Francesca H Dakin Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Sara E Shaw Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Joseph Wherton Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Richard Byng Peninsula Schools of Medicine and Dentistry, University of Plymouth, Plymouth, UK PubMed articles Google scholar articles
Laiba Husain Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles
Trisha Greenhalgh Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford, UK PubMed articles Google scholar articles

Correspondence to Professor Trisha Greenhalgh; trish.greenhalgh{at}phc.ox.ac.uk

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Citation

Payne R, Clarke A, Swann N, et al

Patient safety in remote primary care encounters: multimethod qualitative study combining Safety I and Safety II analysis

BMJ Quality & Safety 2024;33:573-586.

Publication history

Received August 24, 2023
Accepted October 31, 2023
First published November 28, 2023.

Online issue publication

August 16, 2024

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© Author(s) (or their employer(s)) 2024. Re-use permitted under CC BY. Published by BMJ. https://creativecommons.org/licenses/by/4.0/This is an open access article distributed in accordance with the Creative Commons Attribution 4.0 Unported (CC BY 4.0) license, which permits others to copy, redistribute, remix, transform and build upon this work for any purpose, provided the original work is properly cited, a link to the licence is given, and indication of whether changes were made. See: https://creativecommons.org/licenses/by/4.0/.

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