Article Text
Consumers' view
Consumer and professional standards: working towards consensus
Abstract
Standards of treatment and care should be acceptable to healthcare consumers as well as to healthcare professionals. A simple categorisation of standards according to their acceptability to consumers is outlined. Professional/consumer groups which review and set standards are discussed, with emphasis on the principles of partnership. Working together towards consensus can be difficult but is now an important way forward.
- healthcare professionals
- healthcare consumers
- consensus
- standards