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Validation of a questionnaire measuring patient satisfaction with general practitioner services
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Author Information
First or given name, e.g. 'Peter'.
Your last, or family, name, e.g. 'MacMoody'.
Your email address, e.g. higgs-boson@gmail.com
Your role and/or occupation, e.g. 'Orthopedic Surgeon'.
Your organization or institution (if applicable), e.g. 'Royal Free Hospital'.
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  • Published on:
    Re: Patient satisfaction questionnaire - Authors' response
    • Sarah Grogan, Senior Lecturer, Department of Psychology and Speech Pathology

    Dear Editor,

    Roberts et al[1] provide a commentary on the Patient Satisfaction Questionnaire (PSQ) that we have developed and validated.[2][3] Whilst they accept that the PSQ is a valid and internally reliable tool for assessing patient satisfaction with primary care services, they suggest that further work is required before the measure is adopted. In particular they point to the need to assess the acceptabi...

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    Conflict of Interest:
    None declared.
  • Published on:
    Patient Satisfaction Questionnaire - Further validation required
    • Lesley Roberts, Research Fellow
    • Other Contributors:
      • "Andrea Roalfe, Sue Wilson"
    Dear Editor:

    Grogan et al[1] report that their Patient Satisfaction Questionnaire (PSQ) is a valid and internally reliable tool for assessing patient satisfaction with primary care services despite the acknowledgement in their discussion that further research is required to confirm other aspects of reliability and validity. We feel that their conclusion is premature.

    Having recently been involved in the valida...

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    Conflict of Interest:
    None declared.