Article info
Original research
Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations
- Correspondence to Dr Oyvind A Bjertnaes, Department for Quality Measurement and Patient Safety, Norwegian Knowledge Centre for the Health Services, Boks 7004 St Olavs plass, 0130 Oslo, Norway; oan{at}kunnskapssenteret.no
Citation
Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations
Publication history
- Accepted July 29, 2011
- First published August 26, 2011.
Online issue publication
December 15, 2011
Article Versions
- Previous version (26 August 2011).
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© 2011, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions.