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Do bedside whiteboards enhance communication in hospitals? An exploratory multimethod study of patient and nurse perspectives
  1. Anupama Goyal1,
  2. Hanna Glanzman2,
  3. Martha Quinn3,4,
  4. Komalpreet Tur5,
  5. Sweta Singh1,
  6. Suzanne Winter1,4,
  7. Ashley Snyder1,4,
  8. Vineet Chopra1,4
  1. 1Division of Hospital Medicine, University of Michigan, Ann Arbor, Michigan, USA
  2. 2School of Nursing, University of Michigan, Ann Arbor, Michigan, USA
  3. 3School of Public Health, University of Michigan, Ann Arbor, Michigan, USA
  4. 4Patient Safety Enhancement Program, VA Ann Arbor Healthcare System, Ann Arbor, Michigan, USA
  5. 5University of Michigan, Ann Arbor, Michigan, USA
  1. Correspondence to Dr Anupama Goyal, University of Michigan, Ann Arbor, MI 48109, USA; anugoyal{at}med.umich.edu

Abstract

Objective To understand patient and nurse views on usability, design, content, barriers and facilitators of hospital whiteboard utilisation in patient rooms.

Design Multimethods study.

Setting Adult medical-surgical units at a quaternary care academic centre.

Participants Four hundred and thirty-eight adult patients admitted to inpatient units participated in bedside surveys. Two focus groups with a total of 13 nurses responsible for updating and maintaining the whiteboards were conducted.

Results Most survey respondents were male (55%), ≥51 years of age (69%) and admitted to the hospital ≤4 times in the past 12 months (90%). Over 95% of patients found the whiteboard helpful and 92% read the information on the whiteboard frequently. Patients stated that nurses, not doctors, were the most frequent user of whiteboards (93% vs 9.4%, p<0.001, respectively). Patients indicated that the name of the team members (95%), current date (87%), upcoming tests/procedures (80%) and goals of care (63%) were most useful. While 60% of patients were aware that they could use the whiteboard for questions/comments for providers, those with ≥5 admissions in the past 12 months were significantly more likely to be aware of this aspect (p<0.001). In focus groups, nurses reported they maintained the content on the boards and cited lack of access to clinical information and limited use by doctors as barriers. Nurses suggested creating a curriculum to orient patients to whiteboards on admission, and educational programmes for physicians to increase whiteboard utilisation.

Conclusion Bedside whiteboards are highly prevalent in hospitals. Orienting patients and their families to their purpose, encouraging daily use of the medium and nurse–physician engagement around this tool may help facilitate communication and information sharing.

  • communication
  • continuous quality improvement
  • healthcare quality improvement
  • hospital medicine
  • patient-centred care
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Footnotes

  • Contributors AG is the guarantor of this study. AG, MQ and VC drafted the manuscript. All authors contributed to the development of the selection criteria and data extraction criteria. AG, HG, KT and SS conducted patient interviews. MQ and HG conducted the focus group sessions. All authors read, provided feedback and approved the final manuscript.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Ethics approval This study was reviewed and deemed exempt human subject research by the Institutional Review Board at the University of Michigan (HUM 00132952).

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data availability statement Data are available upon reasonable request.

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