RT Journal Article SR Electronic T1 Action Points JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 396 OP 396 DO 10.1136/qhc.12.5.396 VO 12 IS 5 A1 Tim Albert YR 2003 UL http://qualitysafety.bmj.com/content/12/5/396.abstract AB