PT - JOURNAL ARTICLE ED - , TI - Quality lines AID - 10.1136/qhc.13.2.85 DP - 2004 Apr 01 TA - Quality and Safety in Health Care PG - 85--85 VI - 13 IP - 2 4099 - http://qualitysafety.bmj.com/content/13/2/85.short 4100 - http://qualitysafety.bmj.com/content/13/2/85.full SO - Qual Saf Health Care2004 Apr 01; 13