RT Journal Article SR Electronic T1 Quality lines JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 85 OP 85 DO 10.1136/qhc.13.2.85 VO 13 IS 2 YR 2004 UL http://qualitysafety.bmj.com/content/13/2/85.abstract AB