RT Journal Article SR Electronic T1 Action points JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 108 OP 108 DO 10.1136/qhc.11.1.108 VO 11 IS 1 A1 Tim Albert YR 2002 UL http://qualitysafety.bmj.com/content/11/1/108.abstract AB