RT Journal Article SR Electronic T1 Shame: the elephant in the room JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 2 OP 3 DO 10.1136/qhc.11.1.2 VO 11 IS 1 A1 F Davidoff YR 2002 UL http://qualitysafety.bmj.com/content/11/1/2.abstract AB