RT Journal Article SR Electronic T1 Preparation and training: the key to better patient involvement JF Quality in Health Care JO Qual Health Care FD BMJ Publishing Group Ltd SP 3 OP 3 DO 10.1136/qhc.10.1.3 VO 10 IS 1 A1 Shirley Mciver YR 2001 UL http://qualitysafety.bmj.com/content/10/1/3.abstract AB