RT Journal Article SR Electronic T1 Analysis of clinical incidents: a window on the system not a search for root causes JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 242 OP 243 DO 10.1136/qshc.2004.010454 VO 13 IS 4 A1 C A Vincent YR 2004 UL http://qualitysafety.bmj.com/content/13/4/242.abstract AB