RT Journal Article SR Electronic T1 Developing and implementing organisational practice that delivers better, safer care JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 247 OP 248 DO 10.1136/qshc.2004.009787 VO 13 IS 4 A1 W Reid YR 2004 UL http://qualitysafety.bmj.com/content/13/4/247.abstract AB