RT Journal Article SR Electronic T1 Action points JF Quality and Safety in Health Care JO Qual Saf Health Care FD BMJ Publishing Group Ltd SP 394 OP 394 DO 10.1136/qhc.11.4.394 VO 11 IS 4 A1 Tim Albert YR 2002 UL http://qualitysafety.bmj.com/content/11/4/394.abstract AB